Clinical Application Specialist

What will be your responsibilities at ImproGen?

Provide the effective and efficient application support, in-house or on-site trainings, troubleshooting and consultation to internal and external customers for the implementation/maintenance of the systems marketed by ImproGen and the reagents consumption. Coordinate efforts with other cross-functional departments to provide high-value support through the promotion of teamwork and cooperation spirit.

Department: Clinical Application Specialist
Project Location(s): Istanbul
Education: Master's Degree

Job Description

Accountable for;

  • Coordinate and provide technical ongoing support to bioMérieux systems and reagents : configurations, connections, training on customer site.
  • Answer internal and external customer/distributor inquiries according to established standards and ensure documentation in local system, consulting as appropriate with Application Specialists, System Engineers, Management, Global Customer
  • Support and Customer Complaint Management Center
  • Provide consistent follow up of the Installed Base to ensure customer satisfaction, consumption and meet minimum key performance indicators.
  • Participate in revenue generation initiatives through promotion of value added products and services, while developing and strengthening products knowledge
  • Organize or participate in the customers meeting, evaluate and report the results; by working closely with all the supporting persons including sales team.
  • Perform on call duties as needed to provide the 24-hour support to customers.


  • Bachelors or Master Degree (preferred) in life science field, Clinical Microbiology, Clinical Biochemistry, Bioengineering or Molecular Biology
  • Minimum 2 years working experiences in hospital laboratory or technical support and troubleshooting experience in the medical device company, Microbiology experience is preferred.
  • Demonstrate teaching, training skills.
  • Proficient in Windows OS, MS Office programs
  • Ability to develop interpersonal and communication skills, both written and oral
  • Proficient in applying the established Customer Service Standards
  • Good team player and taking the ownership of the job responsibility
  • Advanced level of English and Turkish.
How can we help you?
You can reach us for all of your questions.

Contact us with the ImproGen technical team nearest to you or submit a business inquiry online.

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